Our Tier 3 support tech responsibilities include some of the most complex problems encountered, such as database administration, infrastructure or data center management, email, file shares, and infrastructure issues like advanced network challenges, troubleshooting, configuration, and repair for servers and networks. Our Tier 3 support in any of our Network Operations Centers (NOCs) consists of technical specialists whose capabilities go beyond that of the typical help desk certifications. 

Tier 3 support typically runs 24 hours a day (when / where possible), and when under contract; is billed at $ 75 / hour.