While generally not used, the fourth level often represents an escalation point beyond our organization. This level of support is reserved for highly-complex issues, where multiple vendors, products, or tools outside of our organization are involved. This is the highest level of specialized support available (...not all help desks or MSP's will offer level 4 support...). We offer tier 4 support under VERY rare and extreme conditions...
Modified on: Tue, 3 Jan, 2017 at 12:24 AM
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